Terms of Service

Article 1 (General Provisions)

These Terms of Service (hereinafter referred to as the "Terms") set forth the conditions for use of "NEWT Chat" (hereinafter referred to as the "Service") provided by Reiwa Travel Inc. (hereinafter referred to as the "Company"). Customers using the Service (hereinafter referred to as "Users") shall use the Service with their agreement to these Terms.
The Company may change the content of these Terms. For significant changes, the Company shall notify Users by means the Company deems appropriate (including but not limited to posting on the Company's website or notification by email) at least 30 days prior to the effective date of such changes. Other changes shall take effect from the time of posting on the Company's website. If a User uses the Service after notification of changes to these Terms or after posting of the revised Terms, such User shall be deemed to have agreed to the revised Terms. Users may discontinue use of the Service if they do not agree to the changes.
These Terms are prepared in Japanese. If English or other language translations are prepared, they are provided solely for Users' convenience. In case of any conflict or inconsistency between the Japanese version and translated versions, the Japanese version shall prevail. However, this shall not apply if the User is a consumer and specific provisions of the translated version are given priority under the mandatory laws of the User's country of residence.

Article 2 (Definitions)

The following terms used in these Terms are defined as follows:

"Service" means the chatbot service "NEWT Chat" utilizing artificial intelligence (AI) provided by the Company and all related functions, information, software, APIs, and documentation.
"User" means an individual or legal entity that uses the Service with agreement to these Terms.
"Intellectual Property Rights" means copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights (including the rights to acquire such rights or to apply for registration of such rights).
"User Data" means text, images, videos, and other information (including personal information) that Users input or transmit when using the Service.
"Output" means text, images, audio, and all other information generated by the Service using artificial intelligence technology based on input from Users.
"Subscription" means the right to use the Service, which is the right to use the Service for a certain period based on the plan selected by the User.
"Subscription Period" means the period during which Users can use the Service.
"Fees" means the consideration Users pay for use of the Service.
"Third-Party Services" means services, software, products, etc. provided by third parties other than the Company.
"API" is an abbreviation for Application Programming Interface and means an interface for programmatic access to the functions of the Service.
"Affiliate" means, with respect to a party, an entity that controls, is controlled by, or is under common control with such party. "Control" means directly or indirectly owning or controlling more than 50% of the voting rights of such entity.
"Input" means all data including text, images, audio, and other data that Users input or transmit to the Service.

Article 3 (Use of the Service)

Users shall use the Service in accordance with these Terms and the usage methods separately determined by the Company (including usage guidelines separately presented).
The Service prohibits use by persons under 13 years of age. If a User is 13 years of age or older but under the legal age of consent in their country of residence (for example, under 16 years of age in countries where the age of consent is 16 under Article 8 of the GDPR for EEA residents), they may use the Service only with valid consent from a legal representative. The Company may take necessary measures to verify age and consent from legal representatives.
Users shall prepare and maintain at their own cost and responsibility all communication equipment, software, and other equipment incidentally necessary for use of the Service.
The Company may change, add, suspend, or terminate some or all of the functions of the Service without prior notice to Users. However, the Company shall make reasonable efforts to provide advance notice of significant changes or terminations of functions.
The Company will make reasonable efforts to make the Service available 24 hours a day, 365 days a year, but does not guarantee the availability of the Service except in the following cases: a) Planned maintenance (announced in advance by notice on the Company's website or to Users) b) Temporary suspension to address emergency maintenance or security issues c) Situations beyond the Company's reasonable control, such as internet connection problems d) Violations of these Terms by Users or inappropriate use
The Company will provide standard support to Users regarding use of the Service. The content and method of support shall be posted on the Company's website.

Article 4 (Accounts)

Account registration may be required to use the Service. When registering, Users shall provide true, accurate, and complete information and shall keep such information up to date.
Users shall strictly manage their account IDs and passwords at their own responsibility and shall not allow third parties to use them or lend, transfer, change the name of, sell, or otherwise dispose of them.
Users shall be responsible for damages arising from inadequate account management, errors in use, use by third parties, etc., and the Company shall not be liable except in cases attributable to the Company.
The Company may delete accounts that have not been used for a certain period determined separately by the Company from the last access, after providing reasonable advance notice to Users.
When a User uses the Service on behalf of an organization or legal entity, such User represents and warrants that they have the authority to agree to these Terms and to bind such organization or legal entity to these Terms.

Article 5 (Subscriptions and Fees)

The Service may offer free plans and paid plans. Details of each plan and fees shall be posted on the Company's website.
When using a paid plan, Users shall pay fees according to the selected plan by the payment method designated by the Company.
Fees shall be prepaid unless otherwise specified. If an upgrade to a higher plan is made during the Subscription Period, the difference corresponding to the remaining period will be charged. Downgrades to lower plans shall apply from the next renewal, and no refund of the difference will be made.
The Company may change fees due to changes in economic conditions, changes in the content of the Service, or other circumstances. Fee changes shall apply from the next renewal after notifying Users by posting on the Company's website or other means.
If fees are not paid after the payment due date, the Company may suspend provision of the Service without prior notice to Users. The Company may also claim late payment damages within the scope permitted by applicable law from the day after the payment due date until the payment date. The applicable rate will be separately notified on the Company's website, etc.
Bank fees and other expenses incurred in connection with payment of fees shall be borne by Users.
Fees do not include consumption tax, value-added tax (VAT), goods and services tax (GST), or other applicable taxes unless otherwise specified. Users shall bear these taxes that the Company is obligated to collect under applicable law. The Company will add taxes required under applicable law to invoices.
The Company may change the content of or terminate provision of free trials or free plans offered by the Company without notice.

Article 6 (Subscription Period and Renewal)

The Subscription Period for paid plans shall be one month or one year from the start date of use, unless otherwise specified in the service order or on the Company's website.
Subscriptions shall be automatically renewed under the same conditions unless notice of non-renewal is given by the User or the Company at least 30 days prior to the expiration of the period. Conditions regarding automatic renewal (including notification methods and cancellation methods) shall be clearly displayed on the Company's website or in Users' account settings screens. Users have rights under applicable law (including but not limited to the California Automatic Renewal Law (ARL)).
Users may cancel their Subscription by completing cancellation procedures by the method prescribed by the Company even during the Subscription Period. However, fees already paid will not be refunded.
The Company may immediately terminate the Subscription by notice to the User if the User violates these Terms or if the Company determines there has been inappropriate conduct. In such cases, the Company will make efforts to provide an opportunity for correction to the extent possible.

Article 7 (User Data and Output)

Users represent and warrant to the Company that they have the legal right to input User Data and that User Data does not infringe the rights of third parties.
Intellectual Property Rights in User Data belong to the User or third parties to whom the User has rights. Users grant the Company a non-exclusive, worldwide, royalty-free license to use (including reproduction, adaptation, public transmission, and making transmittable) User Data to the extent necessary for provision, maintenance, protection, and improvement of the Service. When the Company uses User Data for learning and improvement of AI models of the Service, the following shall apply: a) User Data of business or paid plan Users: The Company will not use User Data for learning and improvement of AI models without the User's explicit prior consent (opt-in). b) User Data of free plan Users: The Company may use User Data for learning and improvement of AI models. Users may stop (opt-out) this use at any time by the method prescribed by the Company. c) When using for learning and improvement of AI models based on (a) or (b) above, the Company will make reasonable efforts to anonymize or aggregate User Data. d) The license for learning and improvement of AI models under this paragraph shall terminate when the User terminates use of the Service and User Data is deleted from the Company's system. However, results lawfully used for learning and improvement (such as model improvements) before termination of use shall not be affected.
Intellectual Property Rights in Output generated by the Service shall belong to Users in accordance with applicable law and these Terms. However, copyrightability of AI-generated content may differ by jurisdiction, and the Company does not guarantee copyright protection of such content. The Company may use Output in anonymized or aggregated form for improvement and development of the Service.
The Company may view User Data when necessary to confirm compliance with laws, regulations, or these Terms. However, the Company is not obligated to conduct such confirmation.
The Company may delete all or part of User Data or Output or change the scope of publication if the Company reasonably determines that a User has violated or is likely to violate these Terms, or if there are other legitimate business reasons, after making efforts to notify the User in advance (except in urgent cases).
The Company is not obligated to retain User Data after termination of the Subscription and shall delete it after a certain period in accordance with the Company's Privacy Policy and applicable law. Please refer to the Privacy Policy for specific retention periods. Users shall back up User Data before termination of the Subscription as necessary.

Article 8 (Data Security and Privacy)

The Company implements reasonable technical and organizational security measures in accordance with industry standards for protection of User Data. Details of the Company's security measures shall be set forth in the Security Policy posted on the Company's website.
The Company's handling of Users' personal information shall be governed by the Company's Privacy Policy separately established, and Users agree that the Company shall handle Users' personal information in accordance with this Privacy Policy.
The Company may store User Data on servers inside and outside Japan. When transferring Users' personal data outside Japan (especially outside the EEA), the Company shall conclude Standard Contractual Clauses (SCCs), rely on adequacy decisions, or take other appropriate protective measures based on applicable data protection laws (including the GDPR). Details shall be set forth in the Privacy Policy and, if applicable, in a Data Processing Addendum (DPA).
When processing personal data of residents of the European Economic Area (EEA), United Kingdom, Switzerland, or other regions where data protection laws apply, the Company shall comply with applicable data protection laws (including but not limited to the EU General Data Protection Regulation (GDPR), UK GDPR, and Swiss Federal Data Protection Act). If a User as a controller entrusts the Company with processing of personal data, a separate DPA may be concluded.
The Company will not provide User Data to third parties without Users' consent, except as required by law. However, User Data may be provided without Users' consent in the following cases: a) When required by law b) When necessary to protect human life, body, or property and it is difficult to obtain Users' consent c) When especially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain Users' consent d) When cooperation is necessary for national agencies, local governments, or their delegated parties to perform affairs prescribed by law and obtaining Users' consent would interfere with performance of such affairs
The Company may outsource part of its business to third parties in providing the Service. In such cases, the Company shall ensure that contractors comply with the Company's obligations under applicable data protection laws (including conclusion of DPAs) and shall provide appropriate supervision.

Article 9 (API and Third-Party Services)

The Company may provide APIs as part of the Service. In addition to these Terms, separate API Terms of Use determined by the Company shall apply to use of APIs.
The Company may set restrictions on API use regarding access frequency, data volume, and other matters. Users shall comply with these restrictions.
The Company may change API specifications without notice. The Company will make efforts to provide advance notice of significant changes to the extent possible, but may make changes without advance notice for security reasons, etc.
The Service may provide functions that integrate with Third-Party Services. The terms of use of such Third-Party Services shall apply to use of Third-Party Services.
The Company makes no warranties regarding the content, continuity, safety, etc. of Third-Party Services and assumes no liability for damages caused to Users arising from Third-Party Services.
When Users integrate Third-Party Services with the Service, Users shall do so at their own responsibility, and the Company assumes no liability for damages arising therefrom.

Article 10 (Prohibited Acts)

Users shall not engage in any of the following acts or acts that the Company determines fall under any of the following when using the Service:

Acts that violate laws or regulations or are related to criminal acts
Acts of fraud or threats against the Company, other Users, or other third parties
Acts contrary to public order and morals
Acts that infringe Intellectual Property Rights, portrait rights, privacy rights, honor, or other rights or interests of the Company, other Users, or other third parties
Acts of transmitting to the Company or other Users through the Service information that falls under or that the Company determines falls under any of the following:
- Excessively violent expressions
- Explicit sexual expressions, content related to child sexual abuse or exploitation
- Expressions that lead to discrimination based on race, nationality, creed, gender, social status, family origin, etc., or hate speech
- Expressions that induce or promote suicide, self-harm, or drug abuse
- Acts of intentionally generating or disseminating misinformation, disinformation, or misleading information (especially in important areas such as health, finance, law, elections, etc.)
- Other antisocial content that causes discomfort to others
Information containing computer viruses or other harmful computer programs
Acts that place excessive load on the Service's network or system, etc.
Acts that may interfere with operation of the Service
Acts of unauthorized access or attempted unauthorized access to the Company's network or system, etc.
Acts of impersonating third parties
Use of other Users' IDs or passwords
Advertising, promotion, solicitation, or business activities on the Service without prior permission from the Company
Collection of other Users' information
Acts that cause disadvantage, damage, or discomfort to the Company, other Users, or other third parties
Involvement in illegal organizational activities or provision of benefits to such organizations
Acts of using the Service in ways not intended by the Company (including but not limited to reverse engineering, decompilation, disassembly, creation of derivative works of the Service)
Acts of exploring, scanning, or testing vulnerabilities of the Service (except when explicitly permitted by the Company)
Acts contrary to the spirit and purpose of these Terms and the Service
Acts of mining, scraping, downloading, or redistributing Output or internal service APIs for the purpose of training, tuning, or developing derivative models that compete with the Company
Acts of transmitting as Input highly sensitive personal information protected under applicable law (such as health information, social security numbers, credit card numbers, financial account information, etc.) without appropriate protective measures or contrary to the Company's instructions
Acts of using the Service for automated decision-making in sensitive areas (credit, employment, housing, legal judgment, medical judgment, etc.) that may significantly affect individuals' rights or welfare without appropriate human review and disclosure
Acts of using the Service for the purpose of unduly manipulating political campaign activities, lobbying activities, or electoral processes
Other acts that the Company determines to be inappropriate

Article 11 (Prohibition of Competing Acts)

Users shall not develop, provide, or have third parties provide products or services that imitate all or major functions of the Service and substantially compete with it. However, to the extent such prohibition is invalidated or restricted under applicable law, this Article shall not apply to that extent.

Article 12 (Suspension of the Service, etc.)

The Company may suspend or interrupt provision of all or part of the Service without prior notice to Users in any of the following cases:

When urgent inspection or maintenance work on the computer system related to the Service is necessary
When computers, communication lines, etc. stop due to an accident
When operation of the Service becomes impossible due to force majeure such as earthquakes, lightning, fires, wind and flood damage, power outages, natural disasters, etc.
When operation of the Service becomes impossible due to external attacks, unauthorized access, etc.
When the Company determines that suspension or interruption is necessary

Article 13 (Attribution of Rights)

All Intellectual Property Rights related to the Company's website and the Service belong to the Company or parties that license the Company, and the license to use the Service under these Terms does not mean a license to use the Intellectual Property Rights of the Company or parties that license the Company related to the Company's website or the Service.
Users grant the Company the right to use (including but not limited to reproduction, adaptation, public transmission, making transmittable, creation of derivative works, and all other uses) feedback, suggestions, ideas, etc. posted or transmitted by Users using the Service free of charge, perpetually, and irrevocably. This grant includes the right for the Company to freely use such feedback, etc. for improvement, development, marketing, etc. of the Company's products and services.
Users may use Output created using the Service for any purpose including commercial purposes to the extent they comply with these Terms and applicable law. However, if third-party rights are infringed in connection with use of Output, Users shall resolve this at their own responsibility and expense. The Company does not guarantee that Output does not infringe third-party rights.

Article 14 (Disclaimer)

The Company makes no express or implied warranties regarding the accuracy, completeness, usefulness, fitness for a particular purpose, security, or absence of defects, errors, or bugs, non-infringement of rights, etc. of the Service (including Output). The Service and Output are provided "as is" and "as available."
The Company does not guarantee that the Service is available in all Users' environments, compatible with all information terminals, or compatible with all OSs and web browsers.
The Company assumes no liability for any damages caused to Users arising from the Service. However, this disclaimer shall not apply if the contract between the Company and Users regarding the Service (including these Terms) constitutes a consumer contract as defined in the Consumer Contract Act or other applicable mandatory laws.
Even in the case of the proviso in the preceding paragraph, the Company assumes no liability for damages arising from special circumstances (including cases where the Company or Users foresaw or could have foreseen damage occurrence) among damages caused to Users by the Company's breach of contract or tort due to the Company's negligence (excluding gross negligence). Compensation for damages caused to Users by the Company's breach of contract or tort due to the Company's negligence (excluding gross negligence) shall be limited to the lower of the total fees received by the Company from Users during the Subscription Period in which such damages occurred (up to 12 months) or an amount separately determined by the Company. For Users of free plans, the limit shall be a small fixed amount separately determined by the Company.
The Company makes no warranties regarding the accuracy, completeness, legality, morality, timeliness, appropriateness, etc. of Output provided through the Service. Use of Output shall be at Users' own responsibility. Users should not use Output as the sole basis for important decisions (including but not limited to medical, legal, financial, and other decisions).
The Company assumes no liability for transactions, communications, disputes, etc. arising between Users and other Users or third parties.

Article 15 (Confidentiality)

In these Terms, "Confidential Information" means all information regarding technical, business, operational, financial, organizational, and other matters of a disclosing party (hereinafter "Discloser") that is provided to or disclosed to or becomes known by a receiving party (hereinafter "Recipient") in writing, orally, on recording media, or otherwise in connection with these Terms or the Service. Input entered by Users into the Service (excluding personal data) shall be deemed Users' Confidential Information. However, the following shall be excluded from Confidential Information: a) Information already publicly known when provided, disclosed, or learned from the Discloser b) Information that becomes publicly known through publications or otherwise after provision, disclosure, or learning from the Discloser due to causes not attributable to the Recipient c) Information lawfully acquired from a third party with authority to provide or disclose without confidentiality obligations d) Information independently developed without relying on Confidential Information e) Information confirmed in writing by the Discloser as not requiring confidentiality
Recipients shall use Confidential Information only for the purpose of using or providing the Service (including learning and improvement of AI models as set forth in Article 7, Paragraph 2, but subject to the conditions of that paragraph when applicable) and shall not provide, disclose, or leak the Discloser's Confidential Information to third parties without the Discloser's written consent. However, when disclosure is required by law, court order, or government order, disclosure may be made to the minimum extent necessary after notifying the Discloser in advance to the extent possible.
When requested by the Discloser, Recipients shall promptly return or dispose of the Discloser's Confidential Information and written materials or other recording media containing or including Confidential Information and all copies thereof in accordance with the Discloser's instructions.

Article 16 (Assignment of These Terms, etc.)

Users may not assign, transfer, grant security interests in, or otherwise dispose of their status under the service contract or rights or obligations under these Terms to third parties without the Company's prior written consent.
When the Company transfers its business related to the Service to another company, the Company may transfer its status under the service contract, rights and obligations under these Terms, and Users' registration information and other customer information to the transferee of such business transfer, and Users agree in advance to such transfer in this paragraph. In such cases, the Company shall notify Users in advance, and Users shall have the right to discontinue use of and cancel the Service if they do not agree to the transfer. The business transfer set forth in this paragraph includes not only ordinary business transfers but also all cases where business is transferred, such as company splits. Personal information of Users shall be handled in accordance with the Company's Privacy Policy.

Article 17 (Prohibition of Involvement in Illegal Acts, etc.)

Users represent and warrant that they are not currently members or associate members of criminal organizations, terrorist groups, or other organizations engaged in illegal activities (hereinafter collectively "Illegal Organizations, etc.") as defined by domestic and foreign laws and regulations, or persons closely related to them, have never been so in the past, and will not be so in the future.
Users warrant that they will not, by themselves or through third parties, engage in any of the following acts: a) Acts of using Illegal Organizations, etc. or providing funding or convenience to Illegal Organizations, etc. b) Violent demands or unjust demands beyond legal liability c) Acts of using threatening language or violence in transactions d) Acts of damaging the Company's credibility or interfering with the Company's business by spreading rumors, using fraudulent means, or using force e) Other illegal acts or acts contrary to public order and morals equivalent to or related to the preceding items
If the Company reasonably determines that a User has violated or is likely to violate either of the preceding two paragraphs, the Company may suspend use of the Service or terminate these Terms without any notice to the User.
If the Company terminates these Terms pursuant to the preceding paragraph, Users may not make any claims against the Company.

Article 18 (Export Control)

Users shall comply with laws and regulations (hereinafter "Export Control Laws") regarding export control of Japan, the United States, the EU, and other applicable countries and regions with respect to products, software, technical information, etc. (hereinafter "Controlled Items") provided through use of the Service.
Users shall not export, re-export, transfer, or provide Controlled Items to countries, regions, organizations, or individuals prohibited by Export Control Laws, and shall not use them for end uses prohibited by Export Control Laws (including but not limited to development, manufacture, and use of weapons of mass destruction).
The Company reserves the right to restrict access to the Service from certain countries, regions, or Users to comply with Export Control Laws.

Article 19 (Severability)

If any provision of these Terms or any part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining parts of provisions partially determined to be invalid or unenforceable shall continue to be fully effective. However, this shall not apply if the provision determined to be invalid or unenforceable forms the core of this agreement.

Article 20 (Surviving Provisions)

Article 5 (Subscriptions and Fees) Paragraphs 3 and 5 through 8, Article 7 (User Data and Output) Paragraphs 1, 2 (except the license for AI model training shall terminate pursuant to Subparagraph (d) of that paragraph), 3, 4, and 6, Article 8 (Data Security and Privacy), Article 9 (API and Third-Party Services) Paragraphs 5 and 6, Article 11 (Prohibition of Competing Acts), Article 13 (Attribution of Rights), Article 14 (Disclaimer), Article 15 (Confidentiality), Article 16 (Assignment of These Terms, etc.), Article 17 (Prohibition of Involvement in Illegal Acts, etc.) Paragraph 4, Article 18 (Export Control), Article 19 (Severability), this Article, Article 21 (Governing Law and Jurisdiction), and Article 22 (Entire Agreement) shall remain in effect after termination of these Terms.

Article 21 (Governing Law and Jurisdiction)

These Terms and the service contract shall be governed by the laws of Japan.
Any and all disputes arising from or related to these Terms or the service contract shall first be attempted to be resolved through good faith consultations between both parties. If resolution is not reached through consultation, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
Notwithstanding the preceding two paragraphs, if a User is a consumer, no provision of these Terms shall deprive the User of protections afforded under the mandatory laws of the User's country of residence. For such consumers, the governing law shall be the law of the User's country of residence, and disputes may be brought before courts in the User's place of residence.

Article 22 (Entire Agreement)

These Terms, together with the Company's Privacy Policy, API Terms of Use (if applicable), and other usage guidelines separately determined by the Company referenced in these Terms, constitute the entire agreement between the Company and Users regarding matters contained in these Terms and supersede all prior agreements, representations, and understandings between the Company and Users regarding matters contained in these Terms, whether oral or written.

Article 23 (Contact)

For inquiries regarding the Service, please contact the contact point listed on the Company's website.

Enacted：September 30, 2025