Disclosure Based on Specified Commercial Transaction Act

Business Operator Information

Company Name Reiwa Travel Inc.

Representative Representative Director: Takaya Shinozuka

Address Shibuya Infoss Tower 15F 20-1 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031, Japan

Phone Number 050-6865-4408

Email Address newt-chat@reiwatravel.co.jp

Contact Form https://www.reiwatravel.co.jp/contact

Service Information

Pricing

Prices for each plan are displayed on the service website. We set prices excluding consumption tax and display them on the relevant pages. *Prices are subject to change without notice

Additional Fees

• Consumption tax (not included in prices)
• Internet connection and communication fees (customer responsibility)

Payment Methods

The following payment methods are available:

• Credit Card (Visa, Mastercard, American Express, JCB)

Payment Timing

• Credit Card: Charged according to each credit card company's terms

Service Delivery

• Immediate access upon completion of registration
• Initial setup support: Within 3 business days of registration

Contract Terms

Application Methods

1. Online application (via website form)
2. Inquiry through contact form
3. Application through sales representative (corporate customers only)

Contract Period

• Monthly Plans: 1-month units (auto-renewal)
• Annual Plans: 1-year units (auto-renewal)
• Minimum Contract Period: None

Cancellation

Pre-Contract Cancellation

Cancellation is possible at any time before payment.

Post-Contract Cancellation

Monthly Plans

• No pro-rated refunds

Annual Plans

• Cancellation during the contract period is possible, but no refunds will be provided.

Returns and Refunds

Due to the digital nature of this service, returns and refunds are generally not accepted. Exceptions include:

• Service unavailability for 7+ consecutive days due to major defects
• Service becomes impossible to provide due to our fault
• Cases where refunds are legally required

Service Conditions

Service Areas

Japan and overseas (excluding certain regions)

*Service is not available in:

• Countries sanctioned by U.S. Treasury OFAC
• Other regions designated by our company

Disclaimers

Service Interruptions

Service may be temporarily interrupted without notice in the following cases:

• Regular or emergency system maintenance
• Force majeure events (natural disasters, war, riots, labor disputes)
• Communication line failures
• Other unavoidable operational circumstances

Liability Limitations

Our liability is limited to direct and actual damages, capped at the fees paid by the customer in the preceding 12 months.

Data Warranty

Please note regarding customer data:

• Data backup is customer's responsibility
• We assume no liability for data loss or corruption

Governing Law and Jurisdiction

Governing Law

All transactions are governed by Japanese law.

Jurisdiction

The Tokyo District Court shall have exclusive jurisdiction for any disputes.

Business Information

Licenses

• Travel Agency Registration: Japan Tourism Agency Registered Travel Agency No. 2123

Capital

7.02 billion JPY (including capital surplus)

Date of Establishment

Date of Establishment: April 5, 2021

Business Activities

1. Development and provision of AI chatbot services
2. Travel agency services under the Travel Agency Act
3. Internet-based information services
4. Software development, sales, and maintenance
5. All business incidental to the above

Cooling-Off Period

This service is not subject to cooling-off under the Specified Commercial Transaction Act because:

• It is digitally delivered content
• Service provision begins immediately with customer consent
• The nature of the service prevents returns after provision begins

Personal Information Handling

Please refer to our separate "Privacy Policy" for information on personal data handling.

Changes to This Disclosure

This disclosure may be changed without notice due to legal amendments or service changes. Please check this page for the latest information.

Contact Information

Reiwa Travel Inc. Shibuya Infoss Tower 15F, 20-1 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031, Japan Contact Form: https://www.reiwatravel.co.jp/contact